Frequently Asked Questions
Simple, helpful answers. If you don’t see what you need, contact us.
How long does a typical process take from purchase to result?
Timelines vary, but most projects see results within days. Larger or custom workflows may take longer depending on requirements.
Can I use these materials commercially?
Yes — personal and commercial usage are both supported unless otherwise specified in the license section of each product.
Do you offer support if I get stuck?
Absolutely. Our support team can be reached via the contact page or by email. We aim to respond within one business day.
Do I receive updates if content changes later?
Yes. When significant updates occur, you’ll be notified automatically via your registered email or dashboard message.
Is there a refund policy for digital downloads?
Digital products are non-refundable once downloaded, as outlined in our Refund Policy.
Do you include templates or presets?
Yes, most guides come with ready-to-use templates and prompt examples to accelerate your process.
Do you offer team or bundle discounts?
Yes. We offer bundle pricing and team seat discounts. Please reach out via the contact form for custom quotes.
Can I share the purchased files with others?
Purchased files are licensed for a single user. For team or client use, please contact support for licensing options.
Do you support enterprise or custom workflows?
We can tailor solutions for enterprise clients, including workflow integration and consulting. Reach out to discuss.
What if my results differ from the examples?
Small variations are normal depending on tools and environment. We recommend checking your color profiles and reviewing our troubleshooting guide.
Do I need prior experience to benefit?
Not at all. Our materials are built for beginners but include advanced sections for experienced designers.
Where can I send feedback or new topic ideas?
We welcome suggestions! Send ideas via our contact form or email us directly at support@poddesignlab.com.